Product Purchase Policy

Payment Verification & Order Placement

Customers must share their payment proof with their assigned Relationship Manager. The company takes 2 working days to verify payments via Accounts and Legal. Orders are processed only after successful verification.

For urgent orders, customers may use our official website www.royalbotanica.in or the Royal Botanica App (available on Google Play Store & Apple iStore), where payment is verified instantly and orders are placed immediately.

1. Order Cancellation & Refunds

Orders once paid are non-cancellable and non-refundable.
The company may cancel any order anytime with a full refund, without explanation.

2. Payment Methods

COD is not available.

3. Damaged or Missing Products

Share an unboxing video to claim a damaged or missing item.

4. Replacement Policy

No replacements are offered.

5. Suitability of Products

No refund/replacement if the product doesn’t suit the customer.

6. Incorrect Order Information

No resends/refunds for orders with incorrect customer details.

7. Delivery Issues

No refund/resend if the customer refuses delivery, is unavailable, or uncooperative.

8. Delivery Time

25 working days from payment verification.

9. Customer Communication

All calls, chats, and texts are recorded for quality assurance.

10. Misbehavior

Any misconduct will be addressed seriously.

it to the personal jurisdiction of the courts located within WEST BENGAL India, for the purpose of litigating all such claims or disputes. This Agreement shall be governed by Indian law. This paragraph shall survive termination of this Agreement.

11. Company Cancellations

Company may cancel orders anytime and refund without explanation.

12. Customer Consultants

Assigned consultants help customers with guidance.
– First 3 consultations are free.
– ₹200 will be charged from the 4th consultation onward.
– This fee will be adjusted with product purchases.

13. Special Delivery Conditions

– Delivery within 25 working days; damaged/missing item claims settled within 15 extra working days.
– Delays due to emergencies, disasters, medical/workplace issues, strikes, or raw material shortage may occur.
– If undelivered in 25 days, refunds will be issued within 2 working days.

Date: 07/08/2025

Place: Asansol, West Bengal, India

Royal Botanica – Skin Miracle

Address: Town House Block 5, Duplex – 2 And 4, Shristinagar, Asansol, Paschim Bardhaman, West Bengal, 713305
HO Landline: 9775381779
Mb: 9939693285 / 9470104679
Email: ace@royalbotanica.in, support@royalbotanica.in
Website: www.royalbotanica.in