• Please note, Our products are intended only for personal use. We strictly don’t allow any reselling/selling/using (one) or more products as a ingredient for any manufacturing process/ selling in different label or parts of it in a different packaging / usage of our products as ingredient for making another product etc. If found, Legal action would be taken against violators
• Once you place an order through our website, the products you order are inspected thoroughly to ensure they are in a perfect condition. After the products pass our quality check, they are packed, Verified and signature marked by our staffs and handed over to our trusted delivery partners.
• Our delivery partners then bring the package to you at the earliest possible. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.

Incase, you live in an area not serviceable by our courier partners, We will cancel your order and refund you the full amount an update you via email.

• We package our products in cardboard papers or courier pouches securely and then placed in a outer box/pouch.
• We Ship Pan India.
• Shopping at Royal Botanica is 100% safe. All Credit card and Debit card payments are processed through secure and trusted payment gateways (RazorPay) managed by leading Indian banks.

RazorPay is a leading Payment Gateway Service Provider, authorized by Indian financial institutions, to appoint Sub Merchants. RazorPay accept and validate Internet payments via Credit Card, Debit Card, Net banking, UPI, ATM-cum-Debit Card, Digital and Mobile Wallets, Mobile Payment and Cash Card modes from the end customers in real-time.

Note- UPI mode of payment sometimes take time to authenticate payment and in certain cases, Orders will remain in ‘cancelled’ or ‘pending’ status though payment is successful. In most cases, after payment gateway authorizes order get auto confirmed. In rare cases, Order status shows cancelled or pending and customer don’t receive a confirmation mail. In such cases, notify us via email Gtc.royalbotanica@gmail.com with subject line ‘order not confirmed’. We will check the status of payment with payment gateway and update the order.