If the entire order OR the item(s) you want to cancel have not been shipped yet,
Write to us at firstname.lastname@example.org to cancel your order before it leaves our warehouse. In such cases, the order will be cancelled and the money will be refunded to you within 7 business days after the cancellation request.
Please note, No cancellations are allowed if shipment label gets generated or Package is waiting to be picked up by the courier. So, any order cancellations have to be communicated within 24 hours of order placement via email.
NO WhatsApp messages/DMs/Facebook messages will be considered for order cancellations after 24 hours of placing the order.
For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the confirmation regarding the payment from our payment gateway/bank. It may take 5-10 additional business days for the amount to reflect in your account.
This totally depends on your bank. We would provide you with Refund ID/Transaction ID if applicable and you’d take it up with your issuing bank incase of any delays.
Refunds in Case of Damaged Products –
We only deal with Beauty category and our category of product is non-returnable due to hygiene and personal care nature of the product.
Make yourself available when a delivery is attempted at your address. We at Royal Botanica take no responsibility for goods signed by an alternate person. If your package has been misplaced after a delivery is made, we CANNOT issue any REFUNDS.
If you believe you have received a damaged product or a manufacturing defect or damage that would hinder the use of the product, Write to us within 24 hours of package acceptance to email@example.com
In the Subject write “Replacement” and make sure you mention your Order Number & mobile number in your message. And to speed up the process, attach an image of invoice that come inside your package. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We will provide a full refund or a free replacement as applicable.
All Replacement requests with respect to product in-transit damage/pump or dropper damage/leakage etc to be made within 24 hours of package acceptance. Post 24 hours, no replacement requests will be accepted.
If Product Doesn’t suit-
As we deal with beauty category of products, We DON’T accept any returns. There is no way to predetermine whether a particular product suit a customer or not. It’s customer’s responsibility to do necessary patch test by applying the product on back of the ear and wait for 24-48 hours to watch out on any irritation or redness. No refunds or returns will be accepted for a used product or ‘product not suiting me / caused allergy’ claims.
The terms “We” / “Us” / “Our”/”Company” individually and collectively refer to ROYAL BOTANICA and the terms “Visitor” ”User” refer to the users.
This page states the Terms and Conditions under which you (Visitor) may visit the website, ROYAL BOTANICA . Please read this page carefully. If you do not accept the Terms and Conditions stated here, we would request you to exit this site. The business, any of its business divisions and / or its subsidiaries, associate companies or subsidiaries to subsidiaries or such other investment companies (in India or abroad) reserve their respective rights to revise these Terms and Conditions at any time by updating this posting. You should visit this page periodically to re-appraise yourself of the Terms and Conditions, because they are binding on all users of the website ROYAL BOTANICA
USE OF CONTENT
All logos, brands, marks headings, labels, names, signatures, numerals, shapes or any combinations thereof, appearing in this site, except as otherwise noted, are properties either owned, or used under licence, by the business and / or its associate entities who feature on the website, ROYAL BOTANICA . The use of these properties or any other content on this site, except as provided in these terms and conditions or in the site content, is strictly prohibited.You may not sell or modify the content of the website ROYAL BOTANICA or reproduce, display, publicly perform, distribute, or otherwise use the materials in any way for any public or commercial purpose without the respective organisation’s or entity’s written permission.
ACCEPTABLE WEBSITE USE
(A) Security RulesVisitors are prohibited from violating or attempting to violate the security of the website ROYAL BOTANICA , including, without limitation,
(1) accessing data not intended for such user or logging into a server or account which the user is not authorised to access,
(2) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization,
(3) attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus or “Trojan horse” to the Website, overloading, “flooding”, “mail bombing” or “crashing”, or
(4) sending unsolicited electronic mail, including promotions and/or advertising of products or services. Violations of system or network security may result in civil or criminal liability. The business and / or its associate entities will have the right to investigate occurrences that they suspect as involving such violations and will have the right to involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations.
(B) General Rules Visitors may not use the website ROYAL BOTANICA in order to transmit, distribute, store or destroy material (a) that could constitute or encourage conduct that would be considered a criminal offence or violate any applicable law or regulation, (b) in a manner that will infringe the copyright, trademark, trade secret or other intellectual property rights of others or violate the privacy or publicity of other personal rights of others, or (c) that is libellous, defamatory, pornographic, profane, obscene, threatening, abusive or hateful.
User agrees that neither ROYAL BOTANICA nor its group companies, directors, officers or employee shall be liable for any direct or/and indirect or/and incidental or/and special or/and consequential or/and exemplary damages, resulting from the use or/and the inability to use the service or/and for cost of procurement of substitute goods or/and services or resulting from any goods or/and data or/and information or/and services purchased or/and obtained or/and messages received or/and transactions entered into through or/and from the service or/and resulting from unauthorized access to or/and alteration of user’s transmissions or/and data or/and arising from any other matter relating to the service, including but not limited to, damages for loss of profits or/and use or/and data or other intangible, even If ROYAL BOTANICA has been advised of the possibility of such damages.
User further agrees that ROYAL BOTANICA shall not be liable for any damages arising from interruption, suspension or termination of service, including but not limited to direct or/and indirect or/and incidental or/and special consequential or/and exemplary damages, whether such interruption or/and suspension or/and termination was justified or not, negligent or intentional, inadvertent or advertent.
User agrees that ROYAL BOTANICA shall not be responsible or liable to user, or anyone, for the statements or conduct of any third party of the service. In sum, in no means ROYAL BOTANICA’S total liability to the User for all damages or/and losses or/and causes of action exceed the amount paid by the User to ROYAL BOTANICA if any, that is related to the cause of action.
In no event shall ROYAL BOTANICA or any parties, organizations or entities associated with the corporate brand name us or otherwise, mentioned at the website ROYAL BOTANICA be liable for any damages whatsoever (including, without limitations, incidental and consequential damages, lost profits, or damage to computer hardware or loss of data information or business interruption) resulting from the use or inability to use the website, ROYAL BOTANICA and the its material, whether based on warranty, contract, tort, or any other legal theory, and whether or not, such organization or entities were advised of the possibility of such damages.
In no event shall ROYAL BOTANICA or any parties, organizations or entities associated with the corporate brand name us or otherwise, mentioned at the website, ROYAL BOTANICA , be liable for any damages whatsoever (including, without limitations, incidental and consequential damages, lost profits, or damage to computer hardware or loss of data information or business interruption) resulting from the use or inability to use the website, ROYAL BOTANICA and the it’s material, whether based on warranty, contract, tort, or any other legal theory, and whether or not, such organization or entities were advised of the possibility of such damages.
You agree to indemnify, save, and hold ROYAL BOTANICA , its affiliates, employees, officers, directors and partners harmless from any and all claims, losses, damages, and liabilities, costs and expenses, including without limitation legal fees and expenses, arising out of or related to:
(i) Your use or misuse of the ROYAL BOTANICA Services or of the website ROYAL BOTANICA
(ii) any violation by You of this Agreement or the SSOID Agreement; or
(iii) any breach of the representations, warranties, and covenants made by You herein.
ROYAL BOTANICA reserves the right, at your expense, to assume the exclusive defense and control of any matter for which You are required to indemnify ROYAL BOTANICA , including rights to settle, and You agree to cooperate with we defense and settlement of these claims. We will use reasonable efforts to notify You of any claim, action, or proceeding brought by a third party that is subject to the foregoing indemnification upon becoming aware of it. This paragraph shall survive termination of this Agreement.
If any dispute, controversy or claim arises under this Agreement or in relation to any ROYAL BOTANICA Service or our Platform, including any question regarding the existence, validity or termination of this Agreement or T&Cs (hereinafter Dispute), the parties shall use all reasonable endeavors to resolve such Dispute amicably. If the parties are unable to resolve the Dispute amicably within 30 days of the notice of such Dispute, ROYAL BOTANICA may elect to resolve any Dispute by binding arbitration in accordance with the provisions of the Indian Arbitration & Conciliation Act, 1996 (hereinafter Act). In all arbitrations, each party will bear the expense of its own lawyers and preparation. This paragraph shall survive termination of this Agreement.
Subject to the Dispute Resolution section above, You agree to submit to the personal jurisdiction of the courts located within WEST BENGAL India, for the purpose of litigating all such claims or disputes. This Agreement shall be governed by Indian law. This paragraph shall survive termination of this Agreement.
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