As a Dispatch Assistant at Royal Botanica, you will play a crucial role in ensuring the smooth and efficient delivery of our handcrafted organic skincare and Hair care products to our valued customers. You will work closely with the dispatch team to coordinate, organize, and oversee the packaging and shipping processes. Your responsibilities will include:
Order Processing and Packaging:
Accurately process customer orders, ensuring correct items are picked, packed, and labeled for shipment.
Organize and prepare packages for shipping according to established packaging standards and guidelines.
Inventory Management:
Assist in monitoring and managing inventory levels to ensure product availability and accurate order fulfillment.
Conduct periodic stock checks and communicate any discrepancies or shortages to the appropriate personnel.
Shipping Coordination:
Collaborate with shipping carriers and logistics partners to schedule pickups and deliveries, ensuring timely shipment of orders.
Generate shipping labels, track shipments, and update customers on order status and tracking information.
Quality Control:
Conduct quality checks on products before packaging to ensure they meet our high standards of quality and consistency.
Record-keeping and Reporting:
Maintain accurate records of dispatched orders, tracking numbers, and delivery status for future reference and reporting purposes.
Customer Service Support:
Assist in addressing customer inquiries and concerns related to shipping, tracking, and delivery schedules in a courteous and professional manner.
Adherence to Policies and Procedures:
Adhere to company policies, procedures, and safety guidelines to maintain a safe and efficient working environment.
Qualifications:
High school diploma or equivalent.
Strong organizational and time management skills.
Attention to detail and accuracy in handling orders and packaging.
Effective communication skills and ability to work in a team.
Basic computer skills for order processing and inventory management.
Join Royal Botanica and be a part of our mission to deliver premium, natural skincare and haircare products to our customers, contributing to their overall well-being and satisfaction.
